Section 01
Revision Policy
You are entitled to unlimited free revisions within the original scope of the project — there is no cap on the number of revision requests.
Condition: Revisions should build on the agreed design concept. If you'd like to explore a substantially different direction, our team is happy to discuss this as a new phase of work.
Each revision cycle has an estimated turnaround time of 48 hours.
Section 02
Refund Policy
Refund Schedule
Special Cases — No Refund
If the client has already approved initial design concepts or requested changes to them.
After website development has started or the website has gone live.
After the storyboard has been approved for video animation projects.
Section 03
When a Refund Will NOT Be Issued
To keep things fair for both sides, refunds are not available once any of the following apply:
Revision requests have already been submitted and completed for the project.
The same project has since been assigned to another company or freelancer.
The client has not responded to two or more follow-up attempts over 14 consecutive days, and the project is paused as a result. We'll always try to reach you first before this applies.
Work could not proceed because a design brief or required project information was not provided after being requested.
A complete change in creative direction is requested after concepts have already been approved — this is treated as a new project rather than a refund case.
The request falls outside the refund windows listed in the schedule above.
Section 04
How to Submit a Refund Request
To initiate a refund, please contact our support team via email. We aim to respond to all inquiries within 24 business hours.
Email Support
connect@webmentdigital.comPlease include your project details and order ID when reaching out.
Section 05
Domain & Hosting
Select website packages include a complimentary domain and hosting for the first year at no additional cost.
The client owns the domain name registered on their behalf, and full access/login details are provided upon request.
Note: Once a domain or hosting plan has been purchased and activated, that specific cost is non-refundable, in line with standard registrar and hosting provider policies.
Section 06
Delivery Policy
All final design files are delivered directly to your registered account and email address. Timelines assume timely client feedback and content delivery at each stage.
Section 07
Important Points
Only communications sent through the company's official email or domain are considered valid and binding.
For recurring or subscription-based services, we securely store payment details through our PCI-compliant payment processor only — Webment Digital does not directly store your full card information.
Every logo and design is created from scratch, and its uniqueness is fully guaranteed.
Section 08
Website & Third-Party Integrations
Third-party plugins and API integrations are provided at standard level only as part of the included scope.
Any custom or advanced integration work beyond the standard scope will be quoted and billed separately, with your approval before work begins.
Section 09
Ownership & Confidentiality
Once full payment has been received, ownership of the final website design and code is transferred to the client. Any third-party assets (stock images, licensed fonts, or plugins) remain subject to their original licensing terms.
Webment Digital may showcase completed projects in its portfolio and marketing materials unless the client requests otherwise in writing.
Any confidential business information shared with us during the project will be kept private and used solely for the purpose of completing your project.
Section 10
Legal Terms
These Terms are governed by the laws of the State of California, USA, without regard to conflict of law principles.
To the fullest extent permitted by law, Webment Digital's total liability for any claim relating to a project is limited to the total amount paid by the client for that project.
If any part of these Terms is found unenforceable, the remaining provisions will continue to remain in full effect.